This policy explains how XORQBEST handles support requests, product usage information, and educational workflow data in connection with its non-custodial market simulation service.
Depending on how you use XORQBEST, we may process basic account or support information such as email address, request details, optional attachments, device information, and limited service diagnostics needed to keep the app operating correctly.
Watchlists, alerts, simulated positions, trade history, review notes, and learning tasks are used to provide educational functionality. This information does not represent custody records, transaction settlement logs, or exchange activity.
XORQBEST does not process user deposits, store private keys, manage wallets, facilitate withdrawals, or maintain custody of digital assets. It also does not sell itself as a live trading venue.
We may share information with service providers that support infrastructure, security, customer support, or compliance operations, subject to appropriate contractual controls. We may also disclose information when required by law or to protect rights, safety, and platform integrity.
Information is retained only for as long as needed to provide the service, resolve disputes, meet legal obligations, enforce agreements, and preserve necessary security records.
You may contact us to request access, correction, or deletion of applicable personal information, subject to operational, security, and legal constraints.
Privacy requests can be sent to [email protected]. General support remains available at [email protected].
